SHIPPING & PRE-ORDER


PRE-ORDER TERMS

As a hand-made intimates label, we do things a little different. You may notice that all of our products are labelled for pre-order and this is because all intimates are lovingly hand sewn in our small Hong Kong studio. Every item in our collection is made to order and this is to ensure that we are not contributing to stock wastage and to ensure that you are receiving the highest quality of intimates.

Dispatch times of orders are stated on each product page but please note that these are estimates. Sometimes it may take a little quicker or longer to dispatch your order, depending on how fast I'm working through the current production schedule. If there are any delays with your order, you will be notified of this as soon as possible.

Stock wastage is a huge sustainability problem in the fashion industry which is why our slow fashion efforts to hand make all of our intimates to order is so important to us. We are always utilising our scraps and minimising our fabric wastage and we are always working to improve our ethical and sustainable practices here at Stella Moon. Although you might not be used to waiting a little longer for your orders when you shop online, we hope that a short wait for something that has been well-made to last and thoughtfully produced will resonate with you.

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LOCAL SHIPPING


HONG KONG & MACAU

All orders are shipped via SF Express and arrive within 1-2 working days.

HKD$36 or FREE SHIPPING ON ORDERS OVER HKD$450

CHINA & TAIWAN

All orders are shipped via SF Express and arrive within 2-3 working days.

HKD$56 or FREE SHIPPING ON ORDERS OVER HKD$600

INTERNATIONAL SHIPPING

AUSTRALIA & NEW ZEALAND

A$12.99 FOR STANDARD SHIPPING or FREE ON ORDERS OVER A$75

Orders made with standard shipping are posted via Australia Post Global eParcel Premium. Estimated delivery standard times are 4-8 working days.

A$16.99 FOR EXPRESS SHIPPING or FREE ON ORDERS OVER A$150

Orders made with Express Shipping are posted via Australia Post Global eParcel Express service. Estimated delivery standard times are 1-5 working days.

UNITED STATES

A$16.99 or FREE SHIPPING ON ORDERS OVER A$150

Orders made with standard shipping are posted via USPS. Estimated delivery standard times are 4-8 business days from dispatch.

A$25 FOR EXPRESS SHIPPING or FREE ON ORDERS OVER A$250

Orders made with Express Shipping are posted via FedEx International Economy. Estimated delivery standard times are 3-5 business days from dispatch. 

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*Please note: unfortunately due to the effects of the pandemic, orders made from the following countries may experience possible delays.

UNITED KINGDOM 

A$16.99 or FREE SHIPPING ON ORDERS OVER A$150

Orders made with standard shipping are posted via Hong Kong Post. Estimated delivery standard times are 7-10 business days from dispatch.

ASIA

Only including: Indonesia, Malaysia, Philippines, Singapore, Thailand & Vietnam.

A$9.99 FOR STANDARD SHIPPING or FREE ON ORDERS OVER A$75

All orders are shipped via Hong Kong Post. Estimated delivery standard times are 4-14 business days from dispatch.

EUROPE

Only including: Austria, Belgium, Denmark, France, Germany, Netherlands, Spain, Sweden & Switzerland

A$14.99 FOR STANDARD SHIPPING or FREE SHIPPING ON ORDERS OVER A$150

Orders made with standard shipping are posted via Hong Kong Post using their e-Express service. Estimated delivery standard times are 7-14 business days from dispatch.

A$25 FOR EXPRESS SHIPPING or FREE ON ORDERS OVER A$300

Orders made with Express Shipping are posted via FedEx International Economy. Estimated delivery standard times are 3-5 business days from dispatch. 

REST OF THE WORLD

A$45 Standard Shipping. Estimated delivery standard times vary & will be confirmed via email.


*DISCLAIMER*

Lost or Missing Parcels
Stella Moon Intimates is not responsible for parcels that go missing in the post, and will not replace items that go missing as this is the responsibility of the Courier.
If an incorrect delivery address is provided at checkout, Stella Moon Intimates is not responsible for locating the parcel. We will not replace items sent to the wrong address if it was entered incorrectly at checkout.
Custom Taxes and Duties
All international orders may be subject to taxes and duties, and will be due upon collection or delivery of the order.

All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you chose to refuse any shipments upon delivery).

Customs require that we state the exact value of your order directly on your parcel.

Taxes and fees are based on many different reasons (location, item value, material etc), and we have no control over these fees.

We do not collect or pay for any of these fees, nor are we able to calculate them for each state or territory.

Any parcels that are delivered back to our HQ due to being uncollected or an incorrect postal address being supplied on the customers behalf, will result in the customer having a choice of the parcel being redelivered (at the cost of another postage fee). You must respond to our email within 7 days to be eligible to have your parcel redelivered. If you do not respond within 7 business days we deem the right to cancel the order without refund.
 
We do not take responsibility for parcels that have been returned to us by the post, due to incorrect postal addresses being supplied on the customers behalf, or an inability by the postal service to deliver such parcel.
These parcels are not deemed faulty.
 
Orders STRICTLY cannot be refunded due to multiple failed delivery attempts by the postal service which are then returned to our studio. Please ensure the address you provide us with at the checkout is one that can be easily delivered to. No responsibility will be taken by Stella Moon Intimates for parcels that the postal service is unable to deliver for any reason.